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Paper 1
Human Resources
Both
People decisions drive productivity and quality.
Key Facts
- Labour turnover measures staff leaving over time.
- High absenteeism reduces output and raises costs.
- Leadership style should match staff experience and culture.
Topics Covered
Recruitment
What you need to know
- •Internal recruitment is cheaper and motivates staff.
- •External recruitment brings new skills and ideas.
Exam Tips
- Explain which method fits the business context.
Training and Development
What you need to know
- •Induction helps new staff settle in.
- •Training improves productivity and quality.
Exam Tips
- Link training to improved performance.
Motivation and Leadership
What you need to know
- •Financial incentives include bonuses and profit sharing.
- •Non-financial incentives include recognition and job enrichment.
Exam Tips
- Explain how motivation links to productivity.
Key Terms
motivation
The drive to work effectively.
labour turnover
The percentage of staff leaving the business.
leadership style
The approach used to manage staff.
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Common Exam Questions
Explain one benefit and one drawback of internal recruitment.
4 marksmediumPaper 1
Model Answer
Benefit: cheaper and motivates staff. Drawback: fewer new ideas.
What examiners want to see
- ✓Benefit and drawback
- ✓Explanation
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